Help Desk

New product

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve

(UNLIMITED Disk Space, UNLIMITED Monthly Data Transfer, 100 Email Addresses)

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$49.90

More info

All support tickets are archived online, allowing users to log in to their account using email and ticket ID, without the need to register for an account. The system also gives you detailed reports regarding the number of tickets and activities for each department involved. ABCTicket is also completely translatable and can be made available to users in different languages by downloading the language pack. If the software is not translated in your language you can join the community and help translate it.

Some examples of ABCTicket features include the ability to create a custom field that will help your clients get straight to the issue when submitting a ticket and sending out automatic replies whenever a ticket is opened or a message is received. This helps you keep in touch with your customers, letting them know you are aware of their problem and you are working on fixing it or getting back to them with a reply. ABCTicket also has a lot of features that help administrators better organize and assign the tickets they are getting. You can use filters and rules to assign incoming tickets to the right departments or staff members and the ticket locking mechanism that allows a staff member to lock a ticket he is working on to avoid conflicting or dual responses from other coworkers.

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Features

Hosted on our servers with DR site (two locations)

Support: On-demand support by reaching them by Live chat/Skype/Whatsapp

Training: Two rounds training on the application for two users, 1 hour each

System maintenance:- By default we check for any errors and bugs and we will fix directly.

Your package is upgraded on demand to benefit from new features.

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You can upgrade easily to one of the following options:-

  • Add users (one or more), and when you add users you add emails for those users
  • Add business emails
  • Add Backup plans
  • Add apps (Accounting, etc.)

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Addons

BUY the dedicated Support service

Our consultant is assigned for you, to provide assistance to help you configure your solution and advance your applications and process. These hours never expire allowing you to use them whenever you need help.

BUY the Advanced dedicated Support service

You will have a dedicated resource for your help based on number of hours you purchase. Where he/she will help you set up the business and continue to support your business for the end of the subscription.

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You can reach our support team on

WhatsApp +962-79 670 6884

Skype Support@ABC4Biz.com

Live chat on the website